Our Covid-19 Safety Protocol
The health and safety of our staff, clients and community is top priority, as we continue to work together to mitigate risk as it relates to the ongoing COVID-19 pandemic. In accordance with Provincial Guidelines, our doors remain open at 50% capacity, with enhanced cleaning procedures and social distancing measures in place. Please do your part in keeping our community safe, and do not hesitate to cancel your appointment if you are feeling unwell or showing symptoms. Our team is more than happy to work with you on accommodating a new date and time.
The RETAIL Experience
Please shop online whenever possible, to limit in-store transactions. Alternatively, you may place a curbside order through our Aura booking service, or call ahead to arrange an in-store shopping experience if it does not correspond with an existing appointment. Please phone the salon to inquire about product quantity, as our inventory continues to fluctuate in response to product availability.
The SALON Experience
All guests are required to complete our COVID-19 waiver prior to your appointment. A temperature check will be performed upon entry and masks must be worn inside the salon at all times. Our stylists and their chairs are set 6ft apart to enforce social distancing measures, and workstations are thoroughly sanitized between each guest - equipment included. The salon will have capacity for guests only, and no friends or family will be permitted until further notice. If you require special assistance, please phone ahead to make arrangements.
The GUEST Experience
Please check-in via text upon your arrival to the salon. You will be met at the door by a staff member who will permit your entry following a temperature check. All beverages and magazines are suspended until further notice, and all touchpoints are sanitized regularly, including bathrooms, salon seating and product. Hand sanitizer is accessible for guest use at various locations throughout the salon.
YOUR PRIVACY IS IMPORTANT TO US
In accordance with the Personal Information Protection & Electronic Documents Act (PIPEDA) we will not inquire about the vaccination status of our clients, customers or staff. We will discourage any conversation related to vaccination on our premises for the protection of our employees and guests, and ask that you refrain from engaging in this behaviour until outside the salon.
Thank you for your cooperation.